Credibility is a critical factor for anyone who purchases anything online.
A buyer must be confident that he is being offered something that is really legitimate, regardless of the product or service.
The techniques for building credibility will work in a niche business, including any business where persuading potential customers that you are honest and trustworthy is critical.
- Credibility requires that you demonstrate to your potential customers a reassuring presence.
- Anything that demonstrates to the customer, that a real person is actually conducting business with them, will give them some assurance and increase your credibility.
- Something as minimal as a personal photograph, a direct email response, a phone call, or satisfied customer responses goes a long way to cement your business credibility.
- Posting pictures of the merchandise you are selling, or of completed services you have furnished, such as finished landscaping or paint jobs, will also give credibility to your business.
- Providing or giving away free, useful information also promotes credibility with potential customers.
- To get something of value, you don't always have to purchase it. Online giveaways are a great testimony to this adage.
- Professional organizations that you are a member of, show your expertise and demonstrate your credibility to dubious online buyers.
- Being a member of your local Chamber of Commerce, ASTM, or some other society specific to your market niche will give your credibility and sales a boost.
- Listing the organization's web site on your website, also reduces any concerns buyers may have about your business.
- Include testimonials of satisfied customers on your website, along with the email addresses of happy customers so ansy, potential customers can check out your reputation first hand.
- Nothing increases credibility like a satisfied customer that you can actually contact to verify their statements.
- Another way to cement your credibility and prove you are a legitimate member of the community is to prominently publish your physical address and phone number on your business website.
- Customers are often "gun shy" about purchasing anything from businesses that they can't contact directly by a good old fashioned telephone call.
Good old fashioned credibility is the key to success, so keep building it to avoid anyone from ever labeling your business as an online scam.
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